Warranty Policy and Disclaimer of Liability

Acceptance & Liability Waiver

Clients voluntarily use our services and accept any potential risks associated with nail and spa treatments.

Lisa Nail & Spa shall not be held liable for any issues related to:

• Allergic reactions or chemical sensitivities

• Skin/nail infections or medical conditions

• Pre-existing health conditions

👉 Clients are responsible for:

• Providing complete and accurate information about their health conditions before service

👉 Failure to disclose:

• Lisa Nail & Spa reserves the right to refuse any responsibility, warranty, or claims

Health & Safety Conditions

We do not provide services for clients who have:

• Infections, fungus, or open wounds

• Any condition that may compromise safety

• Clients with medical conditions (e.g. diabetes, sensitive skin):

👉 Must inform staff prior to service for proper consultation

Right to Refuse or Stop Service

Lisa Nail & Spa reserves the right to:

• Refuse or discontinue service at any time if safety concerns arise

• Refuse service in cases of inappropriate behavior

👉 This is to ensure safety and service quality for all clients

Service Commitment

We are committed to delivering high-quality service and a pleasant experience.

All concerns will be handled promptly in a respectful and cooperative manner.

No Refund Policy

• All services are non-refundable under any circumstances once completed

• This is due to the nature of services involving time, labor, and consumable materials

👉 However, we provide after-service support through our warranty and adjustment policies below

Warranty Policy (7 Days – Comprehensive)

Lisa Nail & Spa offers a 7-day warranty for all services, including:

• Technical issues caused by the salon

• Normal wear and tear from daily activities

• Support even for unintended client-related damages

👉 During the warranty period, we will:

• Assess the condition

• Provide repairs, touch-ups, or reasonable adjustments

Warranty Notes

This policy is designed as customer care support and does not apply to:

• Severe damage caused intentionally

• Repeated requests for completely different designs

👉 Special cases may be supported with reasonable charges if necessary

Adjustment & Design Change Policy (24 Hours)

• Clients may request adjustments or design changes within 24 hours

• After 24 hours: any changes will be treated as a new service (charges may apply)

Payment Policy

• Full payment is required upon completion of services

• If there are any concerns, please inform our staff immediately for assistance

👉 All matters are handled with respect and professionalism

👉 We do not apply any form of physical restriction or discomfort to clients

Cash Payment Policy

• The salon reserves the right to refuse transactions and take appropriate action if counterfeit money is detected

Appointment & Timing

• Clients are encouraged to arrive on time

• Late arrivals may result in shortened service time or rescheduling depending on availability

Personal Belongings & Liability Waiver

Clients are responsible for managing and safeguarding their personal belongings during their visit.

Lisa Nail & Spa shall not be held liable for:

• Loss

• Misplacement

• Damage to personal belongings

unless officially received or stored by the salon.

👉 Including but not limited to:

• Cash

• Jewelry

• Phones

• Earphones

• Handbags & Shoes and other valuable items

In case of incidents, the salon may assist in reviewing security cameras and provide reasonable support when possible.